24/7 digital support for all your digital users

It’s all about usability

At Econocom, user experience and performance excellence are paramount. After all, the usability of apps and mobile devices determines the success of your entire digital workplace. Which is precisely why it’s not only your internal IT departments that can depend on expert digital support from the Econocom service desk; but also each and every employee in your workplace, regardless of their chosen mobile device!

“In the era of digital transformation, human interaction is important.”
Serge Schollaert
Managed Services Director Econocom Belux

Your internal IT service needn’t be burdened with help desk tickets, even if you have complex and large-scale device fleets. The Econocom helpdesk provides mobile users with 1 single point of contact for all their enquiries.”

Expert Apple support at every level

We pre-configure Apple devices via zero touch deployment (Apple Business Manager and MDM) and perform remote updates, so that devices are ready-to-use at all times. As a result, your field workers aren’t confronted with complex setup wizards, settings or configurations.

End-user Apple support enquiries tend to vary considerably in nature. Such as forgotten passwords, lost or stolen devices and break & fix requests for example.

No question is too simple or too complex for our digital support department!”

Our service desk quality guarantees

  • Apple Authorised Enterprise Reseller with unrivalled Apple expertise
  • rapid response times, regardless of whether a customised Service Level Agreement is in place or not
  • trilingual helpdesk (NL/FR/ENG) with 1st and 2nd line support for IT and end users
  • service desk available 24/7, via a variety of communication channels
  • support engineers consistently consider digital security and compliance

Interested in our support service?

Keen to make use of the Econocom service desk? Allow us to align your ambitions with our capabilities during a non-committal introductory meeting.